Our warranty is generous, but there are situations not covered:
- Normal wear and tear — minor scratches or discoloration after intensive use
- Careless use — damage due to overloading or dropping
- Third-party modifications — repairs not carried out by ONYX
- Airline damage — damage caused by baggage handling
Luggage damaged at the airport? Report it immediately to the airline and request a PIR form (Property Irregularity Report). Keep this — you'll need it for your claim.
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