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Frequently Asked Questions
When can I expect my Pre-order?
When you have placed a pre-order you can find the estimated delivery time of your order in the order confirmation. As soon as the products are shipped you will receive a track & trace code by email from PostNL.
For additional questions, please contact customer service.
Return an order?
Yes, that is possible. You can return your order free of charge within 30 days.
Where can I find the status of my order?
You can keep track of your order using the track & trace that was sent with it. Did you not receive this email? Send an email to info@onyxjourney.nl
Where can I find my invoice?
You will find your invoice in the shipping confirmation email or in your account.
Collaborations?
More information: https://onyxjourney.com/pages/brand-ambassadors
What should I do if I have not received part of my order?
Please wait a little longer. It is possible that your order will be delivered in multiple packages. Are you missing a part of your product? Send an email to info@onyxjourney.nl . Our customer service will contact you as soon as possible. 💪
Which delivery service do you work with?
We deliver our products in the Netherlands and Belgium from 50 euros completely free with Postnl . Do you want to have one of our products delivered outside the Netherlands or Belgium? Then send an email with product preference and delivery address to:
info@onyxjourney.nl
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WhatsApp - Response within 3 hours
+31 97010252876
(Monday to Friday - 9:00 / 17:00) -
Email - Response within 24 hours
info@onyxjourney.nl
(Monday to Friday - 9:00 / 17:00)
