It is always possible that something does not go as desired. We would love to hear about it. 1. Send your complaint to info@onyxjourney.nl. We aim to respond within 2 working days. 2. Does this n...
My suitcase is damaged. What now?
Damaged luggage is annoying. Here's what to do, depending on the cause: Damage caused by the airline Report the damage immediately at the airline's counter at the airport. Ask for a PIR form (Prop...
What doesn't the warranty cover?
Our warranty is generous, but there are situations not covered: Normal wear and tear — minor scratches or discoloration after intensive use Careless use — damage due to overloading or dropping ...
How do I register my warranty?
Registering your warranty is easy and ensures you can always rely on our service. 1. Go to onyxjourney.com/pages/garantie-aanvraag. 2. Fill out the registration form with your details and order n...
How does the lifetime warranty on the Hybrid Pro work?
The Hybrid Pro collection comes with a lifetime warranty. That's our promise to you. What does the lifetime warranty cover? Manufacturing and material defects Zipper defects under normal use Fr...
What is the warranty on my ONYX product?
ONYX stands for quality, and we prove it with our warranty promise. Hybrid Pro collection: Lifetime warranty. If something breaks due to a manufacturing or material defect under normal use, we wi...