How do I start a return?

Starting a return is easy and works as follows:

1. Send an email to returns@onyxjourney.nl with your order number and reason for return.

2. You will receive a link to create your shipping label within 48 hours.

3. Print the label, stick it on the package, and drop it off at a service point.

4. Upon receipt, we will process your refund within 2 weeks.