Suitcase torn or beyond repair?
Does your ONYX suitcase have a tear, crack or other damage that you cannot repair yourself? Please contact our team. We always look for the best solution. When to contact us? The hard shell is tor...
Order a new TSA lock for your ONYX suitcase
Is the TSA lock on your ONYX suitcase damaged or defective? You can easily order a replacement lock and install it yourself. How do you replace the TSA lock? 1. Order the replacement TSA lock via ...
Order a new wheel for your ONYX suitcase
The ONYX Hybrid Pro suitcases are equipped with Hinomoto Silent Run® wheels — the quietest and most durable wheels in their class. If a wheel breaks, you can easily order a replacement set. How to ...
Repair your ONYX case yourself
At ONYX, we believe that a good suitcase can last a lifetime. If a part breaks, you don't have to replace the entire suitcase — you can order individual parts and easily assemble them yourself. Ord...