What is the difference between the Air and Hybrid Pro collection? Both the Air and Hybrid Pro collections are designed with high-quality materials, built to last for years, and come standard with a...
My ONYX product is defective. What can I do?
We're sorry to hear that your product is not working properly. We'd be happy to help you as soon as possible. 1. Take photos or a video of the defect. This will significantly speed up the assessme...
My suitcase won't open. What do I do?
Don't worry, this can happen sometimes. First, try the following steps: 1. Try all combinations from 0-0-0 to 9-9-9. This takes about 15 minutes but almost always works if you've forgotten the orig...
How do I set the TSA lock on the Hybrid Pro?
The Hybrid Pro cases are equipped with a TSA-certified lock. The default combination is 0-0-0. Setting a new combination 1. Slide the reset button from "OFF" to "SET". 2. Turn the numbers to your...
Will my ONYX suitcase fit as hand luggage?
Our 35L and 38L carry-on suitcases comply with the carry-on dimensions of most European airlines. Always check the specific carry-on rules of your airline. Rules may vary by airline and class.
How much do the ONYX suitcases weigh?
Our suitcases are designed to be as light as possible without compromising on strength: 35L Cabin Luggage (55×35×21 cm) — 3.5 kg 38L Cabin Luggage with front pocket (55×35×23 cm) — 4.2 kg 70L Ch...