Once we have received and checked your return, we will process the refund within 2 weeks. The refund will be issued using the same payment method you used for the purchase. Depending on your bank, ...
What if I no longer have the original packaging?
To return a product, it must be in an undamaged, unused condition and in its original packaging. Don't have the packaging anymore? Please send photos or a video of the item to returns@onyxjourney.n...
Starting a return is easy and works as follows: 1. Send an email to returns@onyxjourney.nl with your order number and reason for return. 2. You will receive a link to create your shipping label wit...
We want you to be 100% satisfied with your ONYX product. If not, we have a clear and fair return policy: 1. Register your return within 14 days of receiving your order. 2. After registration, you ...