Does your ONYX suitcase have a tear, crack or other damage that you cannot repair yourself? Please contact our team. We always look for the best solution.
When to contact us?
- The hard shell is torn or cracked
- The frame is damaged or deformed
- A zipper has completely come loose from the fabric
- The damage occurred during a flight
- You are not sure if repair is possible
How to contact us?
1. Take clear photos of the damage — from multiple angles.
3. Our team will respond within 2 working days with advice — repair, replacement or reimbursement.
Damage by the airline? Always report this immediately at the airport and request a PIR form (Property Irregularity Report). You will need this for your claim. Please also send us a copy — we will help you through the process.
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